Privacy Policy

This policy sets out:

“Personal information” is information we hold which is identifiable as being about you.

This Privacy Policy applies to this Site and any other tools, services, or programs where this Privacy Policy is referenced. By using this website, you agree to abide by the Terms and Conditions of this Site and the Privacy Policy of this Site.

Who we are

‘We’, ‘us’, ‘our’, ‘Think Property’, and ‘Think Property HQ’ refer to iLiving Pty Ltd (ABN: 77 623 822 864) including thinkpropertyhq.com.au (‘Site’).

Our commitment to protect your privacy

We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information we hold about you and what we do with that information.

We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.

Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

Collection of Personal Information

We will, from time to time, collect, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms (such as phone, email, or mail).

We will generally collect your name, phone number, address, email address, financial information and other information to enable us to perform our services. We may also collect personal information about individuals who are related or relevant to you in providing our services, which can include your mortgage broker, lenders, solicitors, accountants and more. We ask that you seek consent from your advisors before providing this information to us.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, promotions or provide updates.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us or using this website. These may include, but are not limited to date and time stamp, browser type, internet service provider, number of clicks, device ID, ID for advertising, unique device token, information about your location (such as geo-location), IP address, browser user agent string, computer and connection information (such as, but not limited to referral URL, your browsing history and web log information).

How we collect your personal information

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties, social media sites, and information other may users may provide about you. If we do, we will protect it as set out in this Privacy Policy.

Cookies

When you come to our website (thinkpropertyhq.com.au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. We use Google Analytics to help us analyse website traffic in order to make improvements to our website. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords for remarketing. These ads may appear on this website or other websites you visit.

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Think Property HQ is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

How is personal information used?

We may use personal information collected from you to provide you with information, updates and in order to conduct our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. We may also personal information to analyse trends, administer the site, track users’ movement on the site and gather demographic information. We may also use your personal information to personalize our advertising and marketing to you. We may also use your personal information for legal compliance reasons.

We may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

Disclosure to Third Parties

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.

Personal information is supplied to a third party when it is required for the delivery of our services.

To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your finance, or in our business.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Think Property HQ, thinkpropertyhq.com.au, its customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to the United States of America.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of Your Personal Information

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your Personal Information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at info@thinkpropertyhq.com.au.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints at info@thinkpropertyhq.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to the Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.